Customer Advisor/Bilingual Customer Advisor – 80% Remote   The Customer Advisor position plays a critical role in delivering EFG’s promise to our clients by answering inbound calls with questions related to coverage and eligibility. Strong customer service coupled with the ability to generate lead opportunities is essential. 

The New Account Processing Specialist processes account orders using EFG’s proprietary Account Management System (AMS) and verifies accuracy of account orders in the AS/400 mainframe computer; reviews Web Services XML code to validate accuracy; builds product rate cards using internal tools as well as in Microsoft XL; supports new account and product launches, including interacting directly with EFG personnel, dealership and agency representatives, and third-party provider representatives; audits account, product, and other setups to ensure accuracy; researches and resolves issues; and participates as-needed on various Account Orders team projects. This job can be performed 80% remotely.

Job Summary Seeking a self-motivated and self-directed individual with the ability to manage multiple projects and requests in a dynamic work environment. Key contributor in providing support to the financial reporting and system administration to the company.  The person must be local, no relocation.  Hybrid working environment.